Melbourne, 16 May 2026: Generation Life is currently responding to a cyber incident involving an unauthorised third-party gaining access to part of our system via an external service provider. This was first announced 27 April 2026.
This incident was detected quickly by Generation Life and immediately contained. There has been no access to the core systems responsible for all investment activities or evidence of any unauthorised transactions. Our services continue to operate as normal, and we have increased our transaction monitoring and controls as a precaution.
We have since become aware of a third-party naming Generation Life online alongside claims that they have accessed some of our data. Since the incident was first identified, specialist cybersecurity and forensic experts have been continuously engaged to investigate and assess these claims, including this latest development.
For further information regarding our initial announcement, please click on the following link: Important Update as at 27 April 2026
We are working around the clock to investigate data that may have been affected. Where we identify a need for follow-up, we will reach out directly to individuals with clear guidance and support.
We take data security extremely seriously and have notified the Australian Prudential Regulation Authority (APRA), the Australian Cyber Security Centre (ACSC), the Office of the Australian Information Commissioner (OAIC) and National Office of Cyber Security (NOCS) of the incident.
As always, we recommend that our clients, advisers and partners stay vigilant against any unusual or unsolicited communications, including emails, phone calls, SMS, and unfamiliar links.
If anyone has received correspondence purporting to come from Generation Life and wishes to confirm it is legitimate, they should contact our dedicated support team at support@genlife.com.au.
We have also set up a dedicated support line - 1300 420 229 to assist with any questions or assistance.
Media enquiries:
Ounissa Quaid
Madden & Assoc.
E: gdg@madden.com.au | M: 0450 301 422
